Returns & Exchanges
At Diss Ironworks, we take pride in the quality of our craftsmanship and want you to be completely satisfied with your purchase. If your order does not meet your expectations, you may return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all hardware and documentation are included to prevent damage during transit.
Label and Ship
Affix the provided return shipping label to the outside of the box and drop it off at any authorized carrier location.
Quality Inspection and Refund
Once our workshop receives and inspects the item for original condition, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing